Shipping and Returns Policy
Last Updated: [11/17/2023]
Thank you for choosing Eldridge Jewelry. We want to ensure that your shopping experience is enjoyable and hassle-free. Please review our Shipping and Returns Policy below:
1. Shipping
Processing Time: Orders are typically processed and dispatched within 5-10 business days from the date of purchase. Please note that processing times may vary during peak seasons.
Shipping Methods: We offer the following shipping options:
(not including processing time)
Canada:
- Regular Parcel: 5-10 business days
- Expedited Parce:l 2-8 business days
- Xpresspos:t 1 business day
- Priority: 1 business day (signature option)
US:
- Small Packed - USA: 5-20 business days
- Tracked Packet - USA: 8-10 business days
- Xpresspost - USA: 5-8 business days
International:
- Small Packet - International Air: 5-20 business days
- Tracked Packet - International: 10-15 business days
- Xpresspost - International: 8 business days
*These estimates are from the CanadaPost website, shipping times may vary.
Shipping Charges: Shipping charges are calculated at checkout based on the selected shipping method and your delivery address.
International Shipping: We currently offer international shipping. Additional customs duties and taxes may apply, and customers are responsible for any such fees.
Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order through our website or the courier's website.
2. Returns and Exchanges
Eligibility: We accept returns and exchanges within 30 days of receiving your order. To be eligible, items must be in their original condition, unworn, and in the original packaging.
How to Initiate a Return or Exchange: Please contact our customer service team at mail@eldridgejewelry.com to initiate a return or exchange. Provide your order number, the reason for the return or exchange, and any relevant details.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.
Refund Process: Refunds will be processed within 5-10 business days of receiving the returned item. Refunds will be issued to the original payment method.
Exchanges: If you would like to exchange an item, please indicate the new item you would like in your return request. We will process the exchange once we receive the returned item.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos of the damaged or defective product. We will arrange for a replacement or refund.
3. Contact Us
If you have any questions or concerns about our Shipping and Returns Policy, please send us a message at our Contact page.
Thank you for shopping with Eldridge Jewelry!